Debriefing Officer

Manage team, ensure staff perform their tasks timely.

Report to Manager Debriefing and perform tasks as assigned by manager.

Resolve issues promptly.

Ensure all day-to-day functions of debriefing process performs smoothly.

Call on every consignee for undelivered shipments and confirm reason shipments.

Check and verify each return shipment physically for proper packaging thoroughly.

Maintain and Update the status in system.

Ensure a follow-up of the zero-value shipments from the consignee.

Coordinate with the Call Center and Return department daily for smooth working.

Guide and help riders with proper proof of deliveries scan in the Rider APP.