Application Support Analyst (L3)

The Position:

Constellation1 is looking for an Application Support Analyst (L3), while this is largely a development/technical role the candidate will interact with customers through a ticketing system for technical issues. The successful candidate will work from our Contour Lahore office.

The right candidate possesses the skills and knowledge to own the following as part of the role:

Be a point of contact for top tier, white glove technical support on RED's Website, API, data syndication, mobile applications, and CRM products

Provide clear, concise, professional verbal and written communication skills to assist in troubleshooting client issues

Website front end development of client websites

Query and update large data sets over several different SQL servers and DBs

Troubleshoot and resolve user issues using frontend and backend developer skill sets

Use SQL scripting to run client exports/report activities

Assist enterprise clients with issues, work with Dev and QA team to achieve quick and accurate resolutions

Log all incidents and engineering escalations into online ticketing systems – Team Support.

Check server process event logs for errors or warnings that might be affecting frontend or backend functionality

Development and maintenance of product documentation for client-facing knowledgebase

In the role you will need at least:

Bachelor's Degree, preferably in a technical discipline, Computer Science Majors preferred.

2+ years using Web-based developer tools

2+ years using MS-SQL and relational DB systems

Knowledge of MS-SQL, HTML5, CSS3, JavaScript, jQuery, XML languages

Strong critical thinking and time management skills

Multitasker, follow exacting processes and procedures, and take direction positively

3+ years of customer facing communication skills to promote a positive interactive exchange

Ability to work in a fast-paced environment and quickly adapt to process changes

Preferred:

Exposure to US Real Estate market, Ticketing Systems, or CRM would fast-track your progress

Experience with Microsoft SQL Server Management Studio

Understanding of Agile programming methodology and online Kanban tools such as JIRA

Knowledge of JSON, C#, API, and .NET Framework

Visual Studio exposure

Utilizing VPN to access different networks

Webinar leadership. Organize and lead web-based meetings