Junior Business Systems Administrator

The Position:

Market Leader is looking for a motivated Junior Business Systems Administrator who has strong communication, troubleshooting, and documentation skills, with broad experiences from which to draw. Deep experience with cloud-based business systems is required. You like to tackle a mix of familiar and complex support issues, driving them to resolution. You balance a strong empathy for user pain points with a desire to protect our business, ensuring that appropriate safeguards are maintained regarding business data and access to resources.

The candidate is expected to help maintain current support tools, procedures, and documentation, and address ongoing business system issues. You must be great at tracking down issues and driving them to resolution, collaborating with subject matter experts as needed. You must provide clear and appropriate details in support tickets and correspondence, adding value to technical and non-technical readers who may need to take those to the next step. You have experience with user onboarding and offboarding, performing regular systems maintenance, coordinating and executing system upgrades, and migrating data between different systems. You are very familiar with querying, filtering, and manipulating data from different sources and reports.

You are not afraid to ask questions, and are able to prioritize, and mentally switch contexts between, a variety of support issues and projects from multiple sources, funneling them into a manageable queue. You will also need to be able to report on your outstanding tasks and current capacity. You have strong reading comprehension skills, and the ability to communicate with technical and less technical audiences as needed.

Familiarity with SQL queries and billing systems like GreatPlains and Salesforce CPQ/Billing is a plus.

Primary responsibilities include but not limited to:

Become a subject matter expert on a variety of business systems, such as Identity Management and CRM software

Maintain and upgrade business systems, testing and applying appropriate updates as they become available.

Participate in system migrations as required.

Perform user onboarding/offboarding tasks, such as adding/removing user accounts/permissions.

Investigate business system issues and resolve or escalate them.

Execute service requests in a timely manner.

Maintain internal support documentation.

Manage and communicate priorities and expectations with internal stakeholders.

Own support tickets through to resolution, and communicate status updates and workarounds where appropriate.

Required Qualifications & Skills:

University degree in Computer Science, Information Systems, or related discipline.

Understanding of cloud applications, and their integrations and best practices.

Knowledge of software testing principles.

Familiarity with web-based software technologies, data schemas, log files, and browser developer tools.

Comfortable in the Office365 suite of tools (Excel, Word, Outlook, etc.)

Ability to multi-task and thrive in a fast paced, rapidly changing, and complex environment.

Must be a top-notch problem solver.

Demonstrated ability to work effectively both within a team and cross-group to drive identification and resolution of issues under tight deadlines.

Must be highly motivated with a strong passion for and commitment to quality.

Ability to prioritize and manage work to meet service level agreements in a fast-paced environment.

Excellent communication skills, ability to make and influence decisions, and drive open discussions to closure.

Demonstrated ability to work effectively on small cross functional teams.

Must be a great team player and collaborator.

Must be self-driven and demonstrate creative thinking capabilities.