Balochi Speaker

Job Overview

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job, you will be expected to provide satisfactory solutions to a diverse range of customer queries through written and verbal communication and a positive attitude.

Job Description

Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications

Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)

Refer unresolved customer grievances or special requests to designated departments for further investigation

Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Job Specifications

Bachelors or above

Customer support and other job experience preferred

Good Verbal Pushto, Balochi and English Communication

Proficiency with MS Office (Particularly MS Excel and MS Word)

Flexible in rotations

Perks & Benefits

Medical Insurance

Permanent Employment Status

Provident Fund Internal

Job Opportunities

Annual Leaves

Leave Encashment