Order Taker

We are looking for a methodical order clerk to liaise with customers, document and process their orders, and ensure that the items are received on time. The order clerk’s responsibilities include quoting prices of the items ordered, finalizing shipping dates, preparing contracts, and dealing with customer complaints.

Receiving orders from customers via mail, phone, or other electronic means.

Obtaining customers’ details and billing information, and entering the information correctly on the order form.

Notifying departments when supplies of items are low, or when orders could deplete available supplies.

Informing customers about prices, shipping dates, and anticipated delays.

Preparing invoices, shipping documents, and contracts.

Forwarding information to the correct departments for delivery of the order.

Inspecting outgoing orders to ensure compliance with customer specifications.

Reviewing orders for completeness and forwarding incomplete orders for further processing.

Liaising with production, sales, shipping, warehouse, or delivery personnel to trace or accelerate shipments.

Recommending merchandise or services that will meet or improve upon customers’ needs.