Sales Administrator

We are looking for a qualified Sales Administrator to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives.

Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you.

Ultimately, you should be able to contribute to high quality customer service and achieve sales targets.

Responsibilities

Process orders via email or phone

Check data accuracy in orders and invoices

Contact clients to obtain missing information or answer queries

Liaise with the Logistics department to ensure timely deliveries

Maintain and update sales and customer records

Develop monthly sales reports

Communicate important feedback from customers internally

Ensure sales targets are met and report any deviations

Stay up-to-date with new products and features

Requirements and skills

Proven work experience as a Sales administrator or Sales support agent

Hands on experience with CRM software and MS Office (MS Excel in particular)

Understanding of sales performance metrics

Excellent organizational and multitasking skills

A team player with high level of dedication

Ability to work under strict deadlines

Certification in Marketing, Sales or relevant field is a plus