Front Office Supervisor

• Welcome guests during check-in and giving a sound farewell to guest while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Oversee VIP guests, arrivals and departures.
• Have up to date information on daily room occupancy, arrivals and room requirements.
• Providing excellent customer service as per hotel standards.
• Providing information regarding the Hotel, town attractions, activities etc.
• Check on VIP reservations, complete their pre-registration formalities.
• Allocate rooms to all arriving guests.
• Maintain up-to date information on room rates, current promotions, offers and packages
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Co-ordinate with housekeeping for cleaning of rooms.
• Perform basic cashier activities as and when required.
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Follow the Standard rules and policies laid down by the management.
• Adhere to strict staff grooming and hygiene standards.

Full-time

• At least 5 year(s)
• The applicants should have experience in the following area(s):
  Executive Assistant, Front Desk Management, Front Office, Personal Secretary, Receptionist
• The applicants should have experience in the following business area(s):
  Hotel, Party/ Community Center, Restaurant, Resort