Executive Director- Travel Agency

Responsibilities & Context

Develop and execute a comprehensive strategic plan aligned with the agency's mission and objectives.

Identify market trends, competitive landscapes, and opportunities for growth.

Provide effective day-to-day leadership and management of all agency functions.

Ensure the implementation of efficient and customer-centric operational processes.

Oversee the development and execution of travel packages and services.

Develop and manage the annual budget, ensuring financial sustainability and growth.

Monitor financial performance, analyze variances, and implement corrective actions as needed.

Identify and pursue new business opportunities, partnerships, and markets.

Foster relationships with key industry stakeholders, suppliers, and partners.

Build and lead a high-performing team, fostering a positive and collaborative work culture.

Provide guidance and mentorship to staff, encouraging professional development.

Champion a customer-centric approach, ensuring high-quality service and customer satisfaction.

Implement feedback mechanisms and address customer concerns promptly.

Develop and implement effective marketing strategies to enhance the agency's visibility.

Maintain and enhance the agency's brand image in the market.

Ensure compliance with industry regulations and standards.

Identify and mitigate risks to protect the agency's reputation and financial stability.

Stay abreast of technological advancements and implement relevant solutions to improve operational efficiency.

Provide regular reports to the Board of Directors on the agency's performance and strategic initiatives.

Take responsibility for achieving key performance indicators and business targets.

Take responsibility for achieving key performance and business targets.