Professional 2 Application Delivery

Job Description

Coordinates activities of functional areas or of department account leads to ensure that business solution requirements are met.

Provides assistance in interpreting demand forecasts and planning; works with team members to provide high quality specifications for complete end-to-end project delivery. Escalates issues and recommends adjustments.

Maintains records of account specific application problems and assists in prioritizing work requests. Identifies and researches process changes or adjustments and escalates accordingly.

Maintains records of expenditures to ensure they align with forecasts and are in compliance with approved budgets.

Collaborates with senior team members in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing applications meet client specifications.

Provides support in identifying and researching application improvements to increase customer and stakeholder satisfaction.

Ensures delivery of projects meet client and company expectations and needs.

Basic Qualifications

Bachelors degree or equivalent combination of education and experience

Bachelors degree in business administration, engineering, information systems or related field preferred

Three or more years of support services or project or program experience

Experience working with the technology industry

Experience working with company products and operating systems

Experience working with computer systems and their use

Other Qualifications

Project management skills

Analytical and problem solving skills

Basic accounting skills

Interpersonal skills to interact with customers and team members

Organization and time management skills

Communication skills

Ability to work independently and as part of a team

Willingness to travel