Operations Experience, QA & LD Manager

Job Description

Work on clear and impactful projects to improve operations & our partners experience.

Work with the Heads of functional departments to initiate, plan and execute growth plan projects.

Coordinate and follow up with functional teams to ensure that all projects are delivered on-time, within scope and within budget.

Identify bottlenecks in interdepartmental processes and improve/streamline those processes.

Track project progress; identify, report and resolve issues and risks in order to launch initiatives on time and smoothly.

Identify new areas of growth or service improvement.

Work with our international teams to learn and implement best practices.

Challenge the status-quo such as current systems and processes to identify short- and long-term improvement opportunities.

Report and escalate issues / problems to management as needed.

Drive collaboration and positive relationships between functions within Daraz in order to meet common business goals.

Identify skill gap, work on skill and capabilities development plan, execute such plans to enhance knowledge, skill and abilities of the team members across the departments.

Actively coordinate with regional team to devise impactful projects, exchange learnings and execute.

Identify, secure and manage the resources required to execute projects.

Maintaining & improving main KPIs: success rate, E2E lead times, cost optimization, reducing the business losses, enhance customer/seller experience, SOP compliance and process optimization.

Examples of projects might include setting up markets for e-commerce services, gap analysis on existing service offering processes, various projects to enhance customer/seller experience, expansion of offline network, introduction of new systems and processes etc.

Benefits

An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams

Work closely with country and group level management to build e-commerce in Nepal

Hands-on experience in leading a team and growing a business

Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up

Other Specification

Minimum Master’s Degree with minimum 2-3 years’ experience in relevant field.

Proactive and able to work both independently and within a team.

Proven negotiation skills, influencing abilities and strong numerical and analytical ability.

Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.

Demonstrated ability of excelling in fast-paced, changing and ambiguous environments and work under high pressure.

Working knowledge in Excel and MS Office package.

Ability to mentor, coach and act as a knowledge resource to other employees.

Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines.

Importantly, we look for someone who will live by our values that define everything we do:

Customer commitment

Teamwork

Embrace change

Integrity