Customer & Seller Experience Project Manager

Job Description

Plan and lead customer and seller experience centric projects (local as well as regional) to ensure that they are completed in a timely manner

Plan by preparing a PMO and align the members who are to be the part of the project

Monitor progress of each and every task under the PMO and keep all stakeholders informed on the progress

Act as a main POC for all the new regional customer and seller centric projects

Report and escalate to the management (weekly, biweekly, monthly) by producing reports and presenting the findings and progress

Delegate project tasks to the junior members of the team where needed and get feedback from the internal departments if it has to do with the internal teams in the company

Perform other adhoc tasks and duties within the scope, spirit, and purpose of the job as assigned

Continue developing improvements and embed successful change projects

Work effectively with all the peers and the stakeholders like commercial, finance, marketing, operations, and so on to enhance customer and seller experience

Lead the projects which have the direct or indirect impact on customer and seller experience

Lead the customer retention project working closely with the management and the onsite team

Promote the importance of customer feedback and learning throughout the business

Develop holistic customer/seller journeys and shaping all touchpoints: call, digital, helpdesk, checkout points, and social media interactions, in order to drive customer satisfaction across all stages of the journey

Requirements

Bachelor Degree in the relevant field and at least 3 years of experience in project management field

Minimum 2 to 3 years of experience in related field / industry

Must have the Knowledge and experience in project management

Should be a team player, Proactive & Initiative

Excellent verbal / written communication skill

Competencies

Technical

Communication

Initiative

Decision Making/Judgement

Team Player

What we offer

International working environment, and a unique opportunity to learn from the best in e-commerce and business growth

A platform to learn from Alibaba’s world-leading ecosystem

Rigorous training and exposure in team management, leadership, business analytics, and operations.

An opportunity to train the next generation of business leaders

Competitive salary and incentive package

Health & Medical insurance