Customer Service Specialist

Responsibilities:

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services

Collaborate and build relationships with customers to strengthen service competitiveness

Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner

Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

What We Seek in You:

Collaborative mindset

Customer service focus

The ability to communicate technical information in a simple manner

Job Requirements:

A Levels/Intermediate or above

Excellent English Written and Verbal Communication

American or neutral accent