Customer Support Team Lead

Your role is to manage the flow of incoming leads, to qualify leads during calls and to carry out product demos, and to manage the team of sales evaluating their skills to convert leads into sales.

Candidates who have experience in B2C campaigns like insurance, Electricity, and Dish Tv will be preferred.

Responsibilities:

Coordination of clients' concerns and adjustment of the services or products to the clients' needs

Resolving of any issues on the clients' site and cooperation with respective other departments

Identification of new business opportunities by monitoring of inbound marketing channels and activities

Maintenance of existing and building of new relationships by provision of any necessary support and recommendations on new opportunities

Ensuring a high-performing customer service system

Monitoring of performance and analysis of reports in order to derive improvement plans

Education and Experience:

Graduation Degree in business, marketing or any other related field

Overall 3-4 Years and minimum 1 years of experience in managing a team of Customer Support Representatives ..

Strongly developed networking and communication as well as analytical skills

High customer-orientation and business acumen