Email & Chat Support Champion

The Email & Chat Support Champion within the Operations department will assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via email and/or chat. We are looking for people who have experience in dealing with international customers but above that we care more about personality, passion, and work ethic. A sense of humor helps a lot too!

Responsibilities

Assist customers with their items purchased through ecommerce website

Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client

Maintain swift responses to customer through email and/or chat

Maintain level of service through dealing with customers in a friendly, efficient, and an attentive manner

Document each customer query as well as the resulting solution

Provide alternatives to products/items, which are not available on the ecommerce website

Follow standard processes and procedures when it comes to providing resolutions

Stay up to date with the latest updates on system information and process changes

Able to deal with objections and handle customer push backs

You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:

Critical Thinking

Time Management

Specialist Focus

Organizing

Priority Setting

Problem Solving

Professional Composure

Benefits

We want people doing their best to work with us. Here are some things we do a little differently to enable people to do their best work and live a happy life:

Medical Insurance & OPD

Provident Fund

Leave Encashment

Annual leaves

On job trainings

Two days off in a week

Ergonomic furniture and infrastructure.

Referral Rewards

Annual Increment

Conveyance facility

Loan facility