Direct Tv Agent
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately.
- Deliver world class customer service by communicating with energy and personal confidence.
- Troubleshoot technical equipment / programming through use of Client’s resource systems to identify root causes and provide appropriate resolution.
- Determine appropriate courses of action to ensure the result is successful both from a Client and customer standpoint and documents the interaction through contact tracking.
- Assist with billing inquiries
- Provide “best value” information and make appropriate upgrade offers.
- Provide accurate product information and serve as a knowledgeable resource for the customer,
- Accurately representing the Client and NEW.
- Meet/exceed all monthly key performance standards, and deliver exception reliability and adherence to schedule.
- Balance the needs of the end user customer while balancing the needs of the internal business
- Requirements for productivity and performance.
Apply For This JOB
Industry :
Functional Area :
Location :
Salary :
Earn More Than 100,000
Gender :
Any Gender
Work Type :
Full Time
Age :
20-40
Education :
Graduate
Years of Experience :
1-2
Apply By :
10 of Jul 2018
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