Client Intake Manager (Nurse)

Job Overview:

We are seeking a Client Intake Manager to manage inquiries, conduct client assessments, and coordinate care services. The role demands excellent communication, understanding of elderly needs, and relationship-building with clients and caregivers.

Responsibilities:

Respond to client inquiries across multiple channels promptly and courteously.

Conduct detailed assessments for personalized care plans.

Collaborate with caregivers for suitable client-caregiver matches.

Maintain accurate client records; ensure ongoing support and communication.

Uphold professionalism, confidentiality, and ethical standards.

Utilize and improve our client management platform.

Qualifications:

Nursing degree or Nursing Assistant certification preferred.

Experience in healthcare or senior care desired.

Strong communication, organizational, and multitasking skills.

Empathy, compassion, and a desire to assist others.

Proficiency in English and Urdu; computer literate.

Capable of performing online or in-home assessments.

Key Performance Indicators (KPIs):

Maintain high client satisfaction through personalized care and communication.