Customer Relationship Officer

Job Description

Answer calls professionally

Respond to customer inquiries

Handle and resolve customer complaints

Provide customers with product and service information

Process orders, forms, and applications

Identify and escalate priority issues

Coordination with concerned department in cases customer query needs second step follow-up.

Generate and Follow up of business leads sent to business and reporting of loop closing to line manager.

Any other task assigned by line manager.

Shift timings

First Shift: 09:30 am to 05:30 pm (8 Hours Shift)

Second Shift: 10:30 am to 06:30 pm (8 Hours Shift)

Working Days: Monday – Saturday (6 days a week)

Remuneration Package:

Full time: PKR 17,500 Plus Incentive

Incentive Range: PKR 2,000 – PKR 5,000

10 Sick Leaves

10 Casual Leaves

07 Annual Leaves (After completion of one year)

After Completion of Six Months Period Agent will be entitled to the following Benefits:

Medical Coverage IPD (Hospitalization Coverage for Employee, Spouse and Children)

Medical Coverage OPD (Hospitalization Coverage for Employee, Parents, Spouse and Children)

Group life insurance