Executive, Customer Relationship Management (Tech Sales)

Responsibilities & Context

Proactively engage with potential customers via phone calls to introduce them to our technical products.

Listen to customers' needs and requirements to understand how our products can address their specific challenges and add value to their business operations.

Provide accurate and detailed information about our products, including features, functionalities, pricing, and technical specifications.

Effectively communicate the benefits and advantages of our products to prospective customers to drive sales conversions.

Build and maintain strong relationships with customers by providing exceptional service and addressing their inquiries and concerns in a timely manner.

Collaborate with the technical sales team to identify opportunities for upselling and cross-selling our products to existing customers.

Keep accurate records of customer interactions, sales activities, and follow-up actions using CRM software.

Stay updated on industry trends, market dynamics, and competitor offerings to better position our products in the market.

Meet or exceed sales targets and performance metrics set by the management.