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Quality Officer - Call Center
Minimum Graduation degree.Good communication skills.Having relevant experience of Quality assurance.
Job Description:
Quality Spot checks to satisfy the client’s needs related to the QA
Assist the Operations Supervisor/Manager and Trainer in identifying the trends and areas of improvement
Assist and Coaching Call center Agent’s improve skill set and assist them in sustaining it.
Responsible for auditing agent communication with customers as per the guidelines provided
Check agent's Compliance to Process
Job Types: Contract, Full-time
Contract length: 11 months
Salary: Rs35,000.00 - Rs40,000.00 per month
for more details, contact us at
monica.shankar@abacus-global.com
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