Customer Services Executive

Job Responsibilities

• Deliver extraordinary customer care by responding to questions concerning customer accounts for different Bproperty's services spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
• Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
• Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
• Grow and nurture customer relationships on every interaction that results in measurable Customer value
• Document necessary account information and offer custom solutions that benefit the customer.
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
• Balance customer interests with the interests of Bproperty.
• Deliver Employees, Customers and Shareholder metrics as per goals
• Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
• Gather relevant information from customers as required and update it accurately to facilitate the decision making process.

Employment Status

Full-time

Educational Requirements

• Bachelor degree in any discipline
• At least graduate from reputed public / private universities in Bangladesh

Additional Requirements

• Age 22 to 30 years
• Both males and females are allowed to apply
• Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
• Strong written and verbal communication.
• Analytical mind & attention to detail.
• Knowledge of E-commerce industry is preferred but not mandatory.
• Demonstrated consultative experience, ability to influence, resourceful.
• Smart in communication
• Good in Handling Phone calls.
• Proactive