Professional Customer Service, SEIP Training Program

Job Responsibilities

Professional Customer Service (Effective Communication Skill, Sales Skill, and Psychometric, Overview of BPO and Contact Center, Geographical Overview etc).

Professional Back Office Services (Basic Computer, Office Application, Marketing, Job readiness, Career development Workshop,Corporate Grooming session etc.)

The training will be a part of your Skill Improvement and Career Development Process.

Extensive Training Courses for Customer Service and Back Office for Fresh Graduates.

Participate regular basis on training sessions (Both theoretical & Practical).

Training Duration: 2.5 months. (200Hours to 220Hours)

Total Number of Classes: 55 class for SEIP training (5 Classes in a week for training) and rest of the class will be for product training.

Class Time: 1st slot 9:00 AM to 1:00 PM, 2nd slot 1:00 PM to 5:00 PM, 3rd slot 2:00 PM to 6:00 PM

Minimum attendance required at training (80%) for successful completion.

Gaining service knowledge through theoretical and practical hands-on sessions.

Attractive and value adding Professional Business Communication Course in English provided by internationally reputed training provider WSDA, New Zealand.

Maintain and scope with new insights and assessment from training facilitators.

Proving competency through different assessment programs under certified industry assessors.

Assessment of the trainees from industry assessors under Bangladesh Association for Call Center and Outsourcing.

Certification in authorization under Skills for Employment Investment Program, Ministry of Finance from Bangladesh Association of Call Center & Outsourcing.

After successful completion of certification exam Trainees will be offered for employment on the basis of operations requirement.

Career development in Service Sectors, Call Center Back office Management, IT Support, Training, Tele-marketing, Data entry, Credit collection, Online Customer Contact, etc.

Employment Status

Contractual

Educational Requirements

Must be Graduated/ Diploma from any government approved university/ institutions.

Must have Graduation/ Diploma completion Certificate.

Mark-sheet & No appeared educational documents are acceptable.

Additional Requirements

Age 20 to 32 years

Both males and females are allowed to apply

Special advantages will be provided for people with disabilities, members of ethnic minority, and socially and economically disadvantaged people.

In case of physically challenged people, we will take measures and ensure their accessibility by relaxing educational qualification (if needed).

Females are encouraged to apply.

Should have basic computer literacy.

Ability to speak in Bengali with proper pronunciation and basic understanding in English.

Applicants must have NID.

Job Location

Dhaka

Compensation & Other Benefits

Flexible class timing.

Job placement opportunity.

Stipend on completion of the course.

Everyday free snacks facility.

International & Govt. Certification on successful course completion.