IT Officer
Job Responsibilities
- User Support:
- Utilize the IT support ticketing system to troubleshoot users' computer problems, determine sources of issues, and deliver appropriate solutions
- Support in-country RI staff to access IT-managed services
- Setup new users' accounts and assist users to maintain active profiles throughout IT-managed systems
- Install, operate, and maintain computer networks and communication systems
- Computer Systems Monitoring and Maintenance:
- Follow the RI Computer Standards to install and configure computer operating systems and all RI software
- Plan and undertake scheduled maintenance to ensure all local computers are up-to-date with important software and system updates
- Manage and keep track of IT Equipment Database for RI Bangladesh Country Offices.
- Prepare ICT procurement and replacement plan
- Network Monitoring and Maintenance:
- Perform regularly scheduled network equipment maintenance to ensure office networks are running smoothly
- Monitor networking firewalls and enforce network security policies
- Diagnose and fix network problems or potential problems
- Maintain other networked equipment, including but not limited to: printers, scanners, VoIP phones, and web conferencing systems
- Information Security Response:
- Monitor and respond to security alerts associated with local users in the Cisco Thread Response portal
- Ensure all the local devices are free of virus/malware and the protection agents are up-to-date
- Coordinate with Cyber Security Working Group to respond to any cyber-attacks targeting local users or devices.
- Infrastructure Maintenance:
- Maintain and manage office cabling, including power cables and network cabling
- Setup necessary backup power options to ensure uninterrupted power supply to the network
- Configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment
- IT knowledge and user training:
- Complete and fulfill all IT training requirements
- Attend necessary IT webinars and seminars to stay up-to-date with changes to all IT-managed solutions
- Maintain knowledge of industry trends and support best practices
- Provide basic IT user training and orientation to local staff as needed
- Asset Management:
- Manage, develop and implement procedures for tracking organization's assets to oversee quality control throughout their lifecycles.
- Produce monthly and annual asset reports
- Performing periodic physical verification on assets and equipment's in all RI Bangladesh offices.
Apply For This JOB
Industry :
Functional Area :
Networks And Systems Administration
Location :
Coxs Bazar , BANGLADESH
Salary :
Negotiable
Gender :
Any Gender
Work Type :
Contract
Age :
18-60
Education :
Graduate
Years of Experience :
15-20
Apply By :
4 of Feb 2021
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