Finacle Support- EOD

Job Description

Skill:Finacle Support- EOD

Location:Chennai/Client location

1 JOB SUMMARY AND SCOPE

Finacle L2 / Envoronment Support: - Responsible for enterprise level configuration management and support of Finacle Core Banking System.

1.1 WORK RESPONSIBILITY

Supporting the following Finacle 10.x Application modules

o Branch Operations

o CASA, TD, Loans,Trade Finance and Locker

o Alternate Delivery Channels

NEFT/RTGS Process

SWIFT

Clearing

Utility Payments

Financial Inclusion Related

o Product Fatal error analysis.

o Review the Application logs

o Finacle Core customization

Execute Processes and Procedure as defined.

Manage the application deployments as per the defined process.

Monitoring Application Services and availability

Logging call with Service Providers internal or external and follow-up to closure

Track and escalate the call to DL / Service Providers, if the problem requires their assistance to resolve the call.

Update assigned calls regularly

Executing the Application Maintenance activity as per defined checklist.

Primary Testing for the fixes received from vendor in T&D.

Help bank in UAT for the fixes received from vendor

Follow change management process and raise CMAs for movement to production for fixes / releases received.

Carry out DC-DR activity as and when scheduled

Maintain and publish Minutes of the meeting for all meetings with vendor and bank

Deletion of application trace file and movement of log files to maintain sufficient space availability on application servers

1.2 QUALIFICATION

Minimum Qualifications BE / B-Tech / MCA /MS in Electronics / Computers / Software / Communications or equivalent qualifications. Diplomas and other bachelor degrees can be considered where adequate knowledge and experience can be exhibited.

1.3 EXPERIENCE:

Engineer Skill L2 Finacle Application Support Specialist

Total years of Experience (Range) 4 year and above

Relevant years of experience (Range) 2 years and above of work experience in handling Finacle

1.4 JOB SKILLS REQUIRED:

Technical Skills Expert knowledge of Supporting Finacle 10.x

Comprehensive understanding of Finacle operations.

Strong analytical and proven troubleshooting skills. Must be able to identify, troubleshoot and resolve system and application outages.

Must have automation background and write scripts to replace any repetitive manual tasks.

Strong Unix skills and knowledge of Linux OS.

Designed and developed menu driven utilities.

Soft Skills / Professional Skills and Competencies

Communicating with Others

Analytical Skills

Judgment and Decision Making

Tactical Orientation

Outsourcing and Custom Services knowledge

Presentation skills

Other Job Requirements Flexibility to work on non-traditional hours/shifts

Adherence to shift timings.

Quality and time conscious.

Respects and follow company's values and business guide lines