San Storage Administrator

Job Description

Technical skills:

- Detailed SAN knowledge

- Excellent switch knowledge (Cisco & Brocade)

- Excellent Administration/Design and Implementation knowledge in EMC VMAX3, 3PAR, Pure,

- Excellent Administration/Design knowledge in Storage replications

- Strong Knowledge on Performance analysis factors of Storage Arrays

- In knowledge of using SYMCLI

- Solving complicated Hardware cases and Liaising with Hardware Vendor support

- Advanced trouble shooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA

Key focus is the daily storage operations with the following core responsibilities:

- System Monitoring

- Troubleshooting

- Storage Provisioning

- Performance Monitoring

- Incident Handling

- Problem Management

- Change Management

- Agreed Service Level Agreement turn-around

- Regional Operational Handover

- DR / BCP

Qualification:

- Computing or similar subject related degree

- Interpersonal sensitivity and customer responsiveness

- Leadership skills

- Excellent knowledge of the IT environment and its future trends

- Ability to communicate complex technical contents plainly and simply

- Strong consulting skills, flexibility and resourcefulness

- Exposure to Customers Globally

- Strong knowledge on ITIL Processes.

- Certifications in relevant technologies

- Service Now ticketing tool knowledge

Certification: (Add-on)

- EMC/Brocade/Cisco/3PAR/NetApp