Senior Assistant Business Process Outsourcing

Job Description

Performs standard, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Demonstrates knowledge and skill in assigned work processes.

Develops understanding of the clients business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution.

Interprets, audits and reconciles reports for accuracy or completeness. Prepares and maintains standard reports for management and clients.

Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.

Basic Qualifications

High school diploma or G.E.D.

Two or more years of experience with business process service delivery and improvement, preferably in an outsourcing environment

Experience working with client company product and/or services

Experience working with client company industry and/or functional area

Experience working with business solutions software

Other Qualifications

Communication skills

Personal computer and business solutions software skills

Organization skills to balance and prioritize work

Ability to multi-task

Ability to work independently and as part of a team

Work Environment

Office environment