MT - Sales and commercial

Responsibilities:

Pro-active communication to identify gaps, new thoughts for doing analysis, improving the existing process.

Projects and tasks may fall into one of below areas depending on business requirements and candidate&rsquos fitment in that role:

Should come with experience in Disputes Management team and must have overall OTC knowledge and understanding

Work with internal and external partners to resolve outstanding invoice issues / disputes and residual balances to maximise recoveries and minimise write-offs

Resolve Claims / Deductions within TAT

Follow defined critical issue matrix and raise whenever required

Create Credit Memos in SAP

Should have knowledge of all different type claims and deductions of like OS&D (Overage, Shortage and Damage), Pricing, Coupon Deductions, Promo, etc.

Claims resolution communication (Logistics and Pricing but not Trade Terms) to customer as per customer service catalogue

Work directly with Collections team for clearance and dispute resolution on past due deductions

Maintain regular connect with Finance and Sales and other internal teams to resolve disputes and recovery of invalid claims

Do RCA and setup control measure for any issues/ concerns reported by customer issues to improve Customer experience

Good negotiating skills and proactive in gauging SLA/ KPI metrics performance for the team

Work with Collections team to ensure AR statements, follow up emails are sent on time and timely feedback is provided to Customer

Lead developments related to process and technology to drive best in class

Should have excellent communication and negotiation skills

Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution

Prepare different reporting, as required

Qualifications we seek in you!

Minimum qualifications

Managing communication with Customers

Experience in customer Service or Supply Chain

Customer Centric Mindset, Ability to challenge status quo

System proficiency, Excellent Communication skills

An inquisitive nature

Proactive

Preferred qualifications

Good interpersonal skills that can lead multiple responsibilities simultaneously.

Good influencing skills and interpersonal, analytical skills and attention to detail

Good team commitment and results delivery orientation

Good experience in Supply Chain or Customer Development

Good understanding of SAP & Excel

Able to navigate through PowerBi reports

Experience in HRC or any other workflow / CRM experience (added preference)