Operations Team Lead - International

Job Requirements :

1: Experience of minimum 1-2 years of working in a Contact center ( As SUPERVISOR / TEAM LEAD in a BPO/Contact Center )

2: Candidates must have of experience as Team Lead with energetic , sharp attitude and fluent English communication skills are also welcome to app

Job description

Creating effective coordination with team members to keep them engaged & intact with team deliverables

Interacting closely with team members to ensure maximum target completion and effective resource utilization

Maintaining qualitative & quantitative targets by adhering define KPI for the agents

On call escalations handling for better customer experience

Ensuring the daily, weekly monthly lead qualification targets are accomplished as assigned by the manager

Pressure handling

Proven ability to take strategic initiatives

Job Specifications and Educational requirements :

1: Minimum qualification: Bachelors or above

2: Fluent English Communication Skills , Leadership Skills, Pressure Handling Skills , Maintaining KPI'S.

Benefits And Timings:

Benefits:

EOBI , Medical Insurance ( Spouse and children ) , Annual increment and bonus (performance based ) ,

Timings are Rotational with flexible shifts , 5 days a week with 2 days off.