Call Center Representative

You will be at the forefront of our customer engagement efforts. You will be responsible for delivering outstanding customer service and driving sales through effective communication, persuasion, and product knowledge. If you are a motivated, results-oriented individual with a passion for sales, this is the perfect opportunity for you to shine.

Key Responsibilities:

Customer Engagement: Interact with potential and existing customers over the phone to provide information about our products/services and address their inquiries.

Sales Generation: Meet and exceed monthly and quarterly sales targets by effectively pitching and selling our products/services to customers.

Product Knowledge: Maintain a deep understanding of our products/services, pricing, and promotions to effectively communicate their value to customers.

Objection Handling: Address customer objections and concerns professionally and persuasively to overcome objections and close sales.

Data Management: Accurately document customer interactions and sales information in our CRM system.

Customer Retention: Build rapport with existing customers to encourage repeat business and customer loyalty.

Compliance: Adhere to all company policies, procedures, and industry regulations to ensure ethical sales practices.

Team Collaboration: Collaborate with colleagues and team leaders to share best practices and contribute to a positive and productive team environment.

Qualifications:

Graduation (Bachelor's degree in Sales or related field is a plus).

Proven experience in telemarketing or international call center sales (Required).

Excellent English communication skills, both verbal and written along with active listening.

Strong interpersonal, persuasive and negotiation abilities.

Customer-focused mindset with a passion for exceeding customer expectations.

Ability to work independently and as part of a team.

Familiarity with CRM systems and practices.

Strong problem-solving skills.

Benefits:

Competitive base salary and attractive commission structure.

Comprehensive training and ongoing development opportunities.

Health, dental, and vision insurance.

Paid time off and paid holidays.

Advancement opportunities within the company.

A supportive and collaborative work environment.