Sales Representative

SALES REPRESENTATIVES

BPO EXPERIANCE WILL BE PREFFERED

SALARY : 35,000 to 50,000 PKR

INCENTIVES : UPTO 25k PKR

Duties of a Call Center Representative

Call center representatives or agents are the friendly folks answering and placing most of the calls within a call center. Depending on the type of call center (inbound or outbound), they may need to be an expert salesperson or a master problem-solver.

Some common call center representative responsibilities include:

1.Politely answer inbound calls and respond to customer inquiries in a timely manner

2.Generate customer interest in the company's products or services

3.Provide personalized customer service by responding to the needs of customers

4.Document and report on customer feedback to improve the customer experience

5.Manage and update customer databases with notes for each customer

6.Given the amount of communication required of them, working as a call center agent is a great way to practice customer interactions and listening skills. Both are crucial talents that can help boost your career in customer service or sales. In addition, call center agents need to be very

7.Knowledgeable when it comes to the company's products or services, which gives agents greater company knowledge that can help them move up the corporate ladder.

What do you need in order to be a successful call center agent?