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Customer Support Specialist
Job Description
The Division:
Jonas Premier Construction - a division of Constellation Software Inc. is the market-leading cloud-based integrated construction management solution, for mid-sized General Contractors, Design Builders, and Land Developers. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe, and Australia. Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean.
The Position:
We are seeking a driven individual who will learn about our business and our product, as well as our clients' businesses by filling the role of Customer Support Specialist. Reporting directly to the Manager of Customer Success Jonas Premier (our new Cloud accounting application designed for construction contractors). This is a great opportunity to join a growing team rolling out a brand-new product.
Job Responsibilities:
Become the product expert
Troubleshoot and resolve customer issues in a timely manner
Liaise with clients via email and eventually Chat modules
Deliver remarkable customer service through empathy and professionalism
Improve the knowledge base and training materials to help users
Assist with process improvement and other duties as assigned
Job Qualifications:
5+ years of customer support experience preferably in the software industry
Intermediate accounting knowledge
Passionate about providing remarkable service that makes clients ask for you by name
Superior problem solving skills with the ability to think outside the box to ensure excellent customer service
Self-motivated with proven ability to "wear multiple hats and work in a fast paced environment
Superior communication (written and verbal) and interpersonal skills in the English language
Working experience with business or ERP applications would be considered an asset
Organizational skills and ability to manage multiple priorities and deadlines
Determination to learn and develop continually as the business grows
Bachelor's degree / college diploma
Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset
Working Hours: 09:00 PM 06:00 AM Pakistan time
Exciting Benefits we offer:
Market-leading Salary
Medical Coverage Self & Dependents
Parents Medical Coverage
Provident Fund
Employee Performance-based bonuses
Home Internet Subsidy
Conveyance Allowance
Profit Sharing Plan [Tenured Employees Only]
Life Benefit
Child Care Facility [Karachi & Lahore only]
Company Provided Lunch/Dinner
Professional Development Budget
Recreational area for in-house games [Karachi & Lahore only]
Sporadic On-shore training opportunities
Friendly work environment
Leave Encashment
for more details, contact us at
kejaz@contour-software.com
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