Data Compliance Associate

Duties & Responsibilities:

Work with MLS and other Data vendors to facilitate the onboarding and offboarding of data.

Maintain updated lists of clients and vendors using internal CRMs throughout the supported business units.

Keep accurate and detailed case notes of all interactions with customers & vendors.

Identify and escalate potential issues with recommendations to upper management.

Access shared mailbox, multiple CRM's, Microsoft SharePoint, and remote machines in facilitating the onboarding & offboarding processes.

Analyze monthly financial reports and compare them to expected numbers.

Reconcile routine variances between expected and actual numbers using previous months' variances.

Escalate large variances for further review.

Compile client reports for billing analysis.

Compare client reports to MLS reports and identify variances for further review.

Key Skills and Competencies :

Good Microsoft Office skills, particularly Excel, Outlook and SharePoint.

Previous experience of email-based customer service is desired.

Excellent communication skills, particularly over email, with the ability to explain issues clearly and simply.

An ability to build a rapport with vendors through email communication.

Logical and analytical, with a methodical approach to problem-solving.

Solution-focused, with ability to prioritize.

Accurate, with high attention to detail.

Good team player, yet willing to take personal responsibility for issues.

Self-motivated, resourceful and keen to learn and share knowledge.

Able to remain calm under pressure and problem-solve accordingly.