Front Desk Officer

Contour Software, 2000+ employee organization with offices in Karachi, Lahore and Islamabad, has grown from a 13-employee business unit in less than 13 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become the largest Canadian software company, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for software industry professionals to build fulfilling, long-term careers.

What started as a development Centre, has progressed into an offshore employee Centre serving R&D, IT, CS, PS and Finance departments at the divisional as well as operating group level. With mature yet growing service lines, as well as some post-pilot stage services, and the global growth of Constellation as the wind in our sails, we are only just getting started!

The Position

We are looking for a responsible and energetic Front Desk Officer, to join the Contour Lahore team and undertake all receptionist and clerical duties at the desk of our main entrance. The hired person will be the "face” of the company for all visitors and will be responsible for the first impression we make. The selected individual will have a friendly and easy-going personality while also being very perceptive and disciplined and should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

Reporting to the Senior HR team member and interacting closely with senior management, the Front Desk Officer shall help administer front desk services for the Lahore office.

Duties and Responsibilities

Keep front desk tidy and presentable with all necessary material (pens, forms, paper, etc.)

Greet and welcome guests

Answer questions and address complaints

Responsible for overseeing clerical and administrative tasks.

Answering phone calls and keeping an inventory of office supplies.

Managing files and recording information as needed

Receive letters, packages, etc. and distribute them

Prepare outgoing mail by drafting correspondence, securing parcels, etc.

Check, sort, and forward emails

Monitor office expenses and costs

Providing support to Admin and HR for documentation.

Helping organize and maintain office common areas.

Take up other duties as assigned (travel arrangements, schedules, etc.)

Assist HR team for scheduling job interviews and communicating with candidates.

Education and Experience

Intermediate or more with experience of at least 3-4 years.

Excellent English communication skills

Knowledge of appropriate software including Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat

Customer service orientation

Key Skills and Competencies

Flexibility

Adaptability

Ability to multitask

Emotional maturity

Planning and organizing skills

Stress tolerance

High energy level

Enthusiasm

Workshift:

11:00 AM till 8:00 PM

Exciting Benefits we offer:

Market-leading Salary

Medical Coverage – Self & Dependents

Parents Medical Coverage

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Profit Sharing Plan [Tenured Employees Only]

Life Benefit

Child Care Facility

Company Provided Lunch/Dinner

Professional Development Budget

Recreational area for in-house games

Sporadic On-shore training opportunities

Friendly work environment

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