Technical Support Analyst (Accounting)

Responsibilities

Effectively apply the knowledge to solve a range of problems.

Creation of development "bug” reports, working with development to ensure items are completed and properly tested.

Keeping customers informed of the status of open cases, providing next steps and anticipated resolution times.

Manage customer issues through effective troubleshooting, listening, problem-solving, positive action, information gathering and case escalation in a timely manner when appropriate.

Prioritize, balance, and multitask competing issues based on impact to the end user, customer urgency, length of outstanding issue and political sensitivity.

Promote and maintain high quality, professional, service-oriented company image with customers and internal staff.

Education/Experience

Bachelors Degree, preferably in a technical discipline. Accounting or Computer Science Majors are most preferred.

Possess basic knowledge and skill in a technical area such as desktop and network support and be able to hand to a network person

3 to 5 years of experience in a similar role (customer application support).

Willing to go the extra mile with a strong work ethic; self-directed and resourceful

Excellent Communication. You know what to say and more importantly, how to say it.

Experience working varied hours

Service Minded. You deliver customer and partner support like you expect to receive it, with excellence

Understanding of Accounting fundamentals.

Great communication skills verbal and written- concise & clear.

Presentation skills- the ability to demonstrate product features.

Attention to detail. Problem-solving and ability to troubleshoot software processes.

Passion for leveraging technology.

Be comfortable asking and answering questions in a group setting.

Self-motivated and driven to succeed in their role

Key Skills and Competencies

Excellent Communication Skills.

Eager to learn.

Ability to work independently and as a team member.

Ability to work in a fast-paced environment.

Ownership of issues through resolution

Work Shift Timings:

7 PM to 4 AM Pakistan Time

Willing to Work Weekends – If Required

Possibility of adding new resources to Weekend On Call Support – After Training/Completing Probation.

Exciting Benefits we offer:

Market-leading Salary

Medical Coverage – Self & Dependents

Parents Medical Coverage

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Profit Sharing Plan [Tenured Employees Only]

Life Benefit

Child Care Facility

Company Provided Lunch/Dinner

Professional Development Budget

Recreational area for in-house games

Sporadic On-shore training opportunities

Friendly work environment

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