Customer Service Representative

Customer Service Representative (CGM Campaign)

Job description

Medatron is a leader in the Healthcare IT industry based out of Pakistan that provides technology services to its parent company in the US. We are currently looking for a young and energetic Customer Service Representative for our office located in Johar Town, Lahore. We offer an excellent commission structure along with market competitive basic salary.

Duties & Responsibilities:

· Call customers in the US and get all the relevant information from them.

· Ensuring the customers are provided with all the information about the company’s product.

· Ensuring all the information gathered is entered into the portal.

· Following up on complex customer cases and ensuring resolution.

· Ensuring the highest level of customer service is provided at all times.

Requirements:

· Prior experience in CGM campaigns is highly desirable but not mandatory.

· Job Timings: Monday to Friday 7 pm till 4 am (Eastern Time).

· Six months call center experience but fresh candidates with Good Communications can also apply.

· Experienced in customer dealing.

· Excellent communication skills.

· Ability to work within a team.

· Excellent persuasion and negotiation skills.

Salary: Rs35000.00 - Rs50,000.00 per month

Note: Salary is negotiable