Customer Support Executive
- Manage incoming and outgoing phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Should be proficient in MS Office and other relevant software.
- Should be able to handle chat support.
- Maintain all the records and documentation.
- Prepare documents according to the client's requirements.
Apply For This JOB
Industry :
Functional Area :
Management And Support
Location :
Salary :
PKR 20000-25000
Gender :
Any Gender
Work Type :
Full Time
Age :
18-22
Education :
Intermediate/A'Levels
Years of Experience :
0-2
Apply By :
5 of Nov 2023
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