Team Lead - Contact Center

Measuring resource performance and ensuring optimum productivity level of each team member

Creating effective coordination with team members to keep them engaged & intact with team deliverables

Interacting closely with team members to ensure maximum target completion and effective resource utilization

Liaison with Sales Team for disputed sales and claims

Maintaining qualitative & quantitative targets by adhering define protocols

On call escalations handling for better customer experience

Ensuring the daily, weekly monthly lead qualification targets accomplishment as assigned by manager