Farheen Wajahat
Profile URL Available.
Customer Relation Officer & Regional Coordinator
Beaconhouse School System
B.Com
Punjab College of Commerce
Summary
I have over 8 years of experience dealing with executive customers (internal & external) & Staff, office management and a solid commitment to utmost customer as well staff satisfaction.
The skills and qualifications an employer is seeking, match my abilities and experience across a range of fields, including:
- Excellent communication skills
- Computer proficiency (MS Office)
- Customer & Staff service/satisfaction
- Organizing office procedures
- Recruitment & All the HR processes
In addition to my extensive office experience, I always maintain a mature, gracious, and professional manner when communicating with people, even when difficulties arise. I can offer you a combination of practical experience and up-to-date theoretical knowledge.
Experience
Customer Relation Officer & Regional Coordinator - Beaconhouse School System
2013 - 2016
- Assisting Manager Customer Services on all departmental functions.
- Coordinating with Corporate office, Regional offices & NWA’s, ensuring provision of Central Region support to Regional offices.
- Responsible for collection of Gender wise detail from Relationship department ROC.
- Handling customer queries effectively and efficiently and ensuring on time solution and rapid remedy to their problems and queries.
- Ensuring provision of necessary assistance to network associates.
- Communicating company’s vision, purpose and core values to the stakeholders.
- Liaison with Premier trading company for order execution? Briefing to all new NWA’s about project and guide them about the execution of operational functions.
- Liaison with premier trading company for outdoor campaigns and ensure printing and availability of advertising skins and hoardings for Central region campuses.
- Coordination with editor of “The Educators” News Letter for timely preparation of News letter supporting editorial board by collecting educational write up contribution from all network schools of Central Region in coordination with Relationship Department.
- Ensure timely printing of News letter and coordination with ROC books & stationary supplies department for dispatch of newsletter demand from the campuses.
- Ensuring in time delivery of marketing items to the campuses.
- Assisting Manager Customer Services in data collection and compilation.
- Inter departmental communication handling.
- Handling the communication to campuses through circulars.
- Assisting Manager in the event management [speech contest at all levels, trainings etc.]
Universal Teller - Habib Bank Limited
2010 - 2013
- Receipts and Payments
- Remittances
- Clearing
- Remitting funds within city and intercity as well as foreign funds internationally.
- Receiving and sending local and foreign cheques in clearance (Inward and Outward clearing).
- Providing customer services to the customers as well.
Customer Relationship Officer - Telenor
2009 - 2010
- Inbound Call Center- Attending calls, providing information regarding services and solving the problems of the customers.
- Outbound Call Center- Selling the new extended services of company to the customers and achieving Daily Sales Target.
- Tools: Using SIEBEL, CHRIX, TRACKER applications.
Financial Consultant - Askari Bank Limited
2008 - 2008
- Calling the customers and brief them about the Personal, Mortgage and Business Loan, Installment Plan, Interest Rate and some new offers.
- Entertaining the customers calls and brief them about the Personal, Mortgage and Business Loan.
Honours And Awards
No Timeline To Show.