Kanwal Ali Hussain
Profile URL Available.
International Lead Generation Specialist
360 BPO Solutions
Intermediate
Government College for Women
Summary
A Creative support professional having a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Client focused with diverse international industry experience including Customer Support/Customer Care, Cold Calling, Lead Generation, Appointment Scheduling and Management.
A team player that is attentive to detail and able to work in a fast-paced environment and enjoys learning new program and processes.
Looking forward to joining an entrepreneurial organization as part of the executive team.
Experience
International Lead Generation Specialist - 360 BPO Solutions
2019 - Present
Job Responsibilities:
• Manage large amount of outbound and inbound calls in a professional, confident and
timely manner.
• Generate the B2C leads for the USA products including Body Braces, Diabetic Testing
Meters (Continuous Glucose Monitor & Blood Glucose Monitor), Genetic Testing Kit
(for Cancer Patients) & Pain Cream (for Allergic and Psoriasis Patients) via cold calling.
• Follow communication scripts when handling different topics and responding to calls.
• Identify the customer needs on call, seize the opportunity to upsell the DME Service
with clear information.
• Work on multiple USA campaigns and inform potential customers regarding company's
product through outbound calls.
• Handle client’s queries including complaints patiently and provide creative solutions.
• Gather client’s Social Security Number, Health Insurance ID and other basic
information flawlessly.
• Check the type and active coverage of patient’s Health Insurance & eligibility as well
via SNS (Episode Alert) and eligibility (Trizetto) checkers.
• Work on multiple web portals at the same time.
• Provide extra information regarding the product.
• To authenticate the complete basic details of Primary Care Physician of the client
inclusive of practicing location and current registered NPI number through PECOS
Search website during the call.
• Record the customer’s personal information accurately in a computer system.
• Close maximum potential leads every day.
• Keep tracking the shipment procedure of the product through SuiteCRM software.
International Sales Executive - Etisalat - Emirates Telecommunications Corporation
2020 - 2020
Job Responsibilities:
• To sell Etisalat Home Internet (Wi-Fi Connection) offers to the customers of UAE.
• Provide information regarding the current packages of Etisalat Home Internet.
• Make clients converted into current packages of Etisalat (Elife/Elite).
• Apprise client concerning the benefits and offers of Etisalat (Elife/Elite) packages.
• Familiarize the clients about the cancellation charges, contract period, monthly bills,
verification call and the entire procedure of installation of new Wi-Fi connection and
devices (Landline services, TV Decoder etc.).
• Confirm the residential location and emirates of client.
• Confirm the validation of clients’ Emirates ID.
• Maintain healthy relationships with clients for future sales.
• Fill up the entire detail of clients in the form of the web portal and submit it for the
further process.
Accounts Data Analyst - Blitz International Distributors
2018 - 2018
Job Responsibilities:
• Issue and post invoices and receipts or debit vouchers.
• Enter data of orders into the system.
• Receiving and sorting incoming payments and cheques with attention to credibility.
• Prepare and send out invoices to the clients via mail.
• Provide information to the customer service and sales departments as requested.
• To issue cheques to the vendors according to the given command of accounts manager.
• Check the validity of debit amount and credit amount of the account.
• Update records of accounts receivable on excel sheet.
• Ensure all clients remain informed regarding their outstanding debts and deadlines.
• To create, maintain and update the records of payment ledgers, patty cash sheet, balance sheets and salary sheets.
• Manage the status of accounts and balances and identify inconsistencies.
• Keep track of accounts receivable and transactions.
• Handling e-mail correspondence within the team and occasionally with vendors.
Front desk Executive - Prosper IT & Communication Solution
2017 - 2018
Job Responsibilities:
• To respond quickly and efficiently to all in-coming sales enquiries, by telephone and
email, sending brochures and quotation etc.
• To follow up all enquiries, preparing proposals where necessary and facilitating
showrounds with potential clients to show them our facilities.
• Contracting, orders raising invoices and promotion of our facilities to new and existing
clients through a pro-active approach.
• Respond and co-ordinate all internal meeting requests and assisting in implementing the
sales strategies and technical schedule as set by Manager.
• Routine clerical and administrative work.
• Look after the account, payment collection, general expense, salaries and generate
invoices & vouchers.
Front desk Executive - EyeCon Consultant
2016 - 2017
Job Responsibilities:
• To respond quickly and efficiently to all in-coming sales inquiries, by telephone and email, sending brochures and quotation etc.
• To follow up all inquiries, preparing proposals where necessary and facilitating showrounds with potential clients to show them our facilities.
• Contracting, orders raising invoices and promotion of our facilities to new and existing clients through a pro-active approach.
• To respond and co-ordinate all internal meeting requests and assisting in implementing the sales strategies and technical schedule as set by Manager.
Honours And Awards
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