Muhammad Kashif Saeed
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BRANCH MANAGER / BUSINESS MANAGER
Green System UAE & Pakistan Pvt ltd
MBA Executive
Institute of Business Laureates
Summary
A highly personable, competent, and team spirited professional offering 17 years of extensive experience in thefield of sales and marketing worked in various capacities in Pakistan. Driven by new challenges & adept in excellinginto different cultural and business environments, Recognized for the ability to lead the professional developmentof diverse individuals and support a team oriented approach driven on meritocratic principles. Owns ability to makewell thought out decisions.
Dedicated and result oriented Manager with a history of proven success in high volume, skilled in turnaround management, well placed leader, able to train and develop responsive team, reputation for strongorganizational and interpersonal skills.
Main motivation is concerned with the thirst of knowledge leading to more understanding, better reflections, practical appreciation, etc. Therefore to keep myself updated with the latest information I spent my time in reading,searching and thinking so that I am well prepared academically to teach, to supervise or to help my Team.
Experience
BRANCH MANAGER / BUSINESS MANAGER - Green System UAE & Pakistan Pvt ltd
2017 - Present
Green System Pakistan Pvt Ltd established his services in 1982 later on its converted to Green System UAE and Pakistan (Pvt) Ltd Based at Islamabad which mostly dealing in exporting and importing of agri products, in major GS UAE & PAK (Pvt) Ltd is providing services to our venerable customers in exporting of Fruits & vegetable to All over the world Major in GCC countries , its also creating demand by dealing international clients for the benefits of Pakistani Growers/exporters for maximum profit volume.
My Job Responsibilities;
1.Responsible to handle corporate clients for export purposes
2. Responsible Handle Branch Operations and all Administrations matters
3. Responsible to deal with Government and Private Sector office upon requirement.
4. Responsible to provide Start to end services to all corporate clients of company.
5. Design and implement business plans and strategies to promote the attainment of goals.
6. Responsible for shipping the required items via sea and air to customer’s required destination.
7. Make liaison with shipping line agencies and clearing companies to clear the goods without 0% delay, so that can catch the destination country in time.
8. Maintain relationships with partners/vendors/suppliers and with Government and private Sector.
9. Gather, analyze and interpret external and internal data and write reports.
10. Assess overall company performance against objectives Represent the company in events, conferences etc.
11. Ensure adherence to legal rules and guidelines.
Mamager Production Unit Mirpur AJK - G'five Mobiles Pvt Ltd Mirpur AJK
2016 - 2016
• Develops the manufacturing plan and establishes procedures for maintaining high standards of manufacturing operations to ensure that products conform to established customer and company quality standards.
• Achieves optimum employee levels with least amount of overhead and raw material costs to meet annual budgetary plan.
• Formulates and recommends manufacturing policies and programs that guide the organization in maintaining and improving its competitive position and the profitability of the operation.
• Acts as liaison between department management/subordinate levels, as well as executive/department manager levels to inform personnel of communications, decisions, policies and all matters that affect their performance, attitudes and results.
• Hires, trains, develop and evaluate staff.
• Takes corrective action as necessary on a timely basis and in accordance with company policy.
• Ensures compliance with current federal, state and local regulations.
• Directs the establishment, implementation and maintenance of production standards.
• Directs and coordinates various programs essential to manufacturing procedures (e.g., training, safety, housekeeping, cost reduction, worker involvement, security, etc.).
• Perform miscellaneous duties and projects as assigned and required.
• Handling Daily Production of each production line
• Handling Logistic as well to deliver finished material as per requisition all over the Pakistan.
• Handling all type of Government related issues to release the Shipments from Sea Port
Manager Cares Pakistan & North Region - G'Five Mobiles Pvt Ltd
2014 - 2016
• Management of all Customer Care Centers Nationwide.
• Management and Development of Customer Care Centers Nationwide Team.
• Training of All Care Centre’s Staff members and help them to handle irate customers which are visiting us with the complaint of their Handsets.
• Monthly visit to all care Centres to check their standard and train in real time to handle customers.
• Implemented new policies and strategies to enhance productivity of the department as a
• whole
• To handle the flow of handsets from remote Care Centres to Repairing Lab for repairing and to keep follow-up with Logistics Team to dispatch them back to concerned remote location.
• Follow-up with Finance department for remote location’s Ledgers and to handle all Finance Related issues.
• To check the timely availability of accessories and required spare parts at all remote Care Centers.
• Daily, Weekly & Monthly finance audit to their/ Team's Finance related activities.
• Ensure that all team members are update with current updates. Quickly researching and investigating issues that concern a customer.
• Managing customer service teams, processes, and polices. Creating work schedules.
• Conducting visual observations of how staff speaks to customers.
• Allocating staff resources.
• Preparing daily, weekly, and monthly reports for higher Management.
• Coaching and developing team members in soft skills.
• Assessing the customer service department’s operational performance against set targets.
Business Centre Manager and Business Centre Supervisor - Warid Telecom Pvt Ltd
2006 - 2014
• Management and Development of Business Centre Customer Services Team.
• Daily Clinics if CS Team soliciting feedback on current issues and providing required Updates.
• Maintain KPI (Serve Time, Wait Time and Service of an individual as well as for Business Centre.
• Monthly Evaluation of staff performance providing guidance for continuous improvement on strengths and weakness.
• Identify and highlight major issues faced by Warid Customers and solve them Observation of CS Staff on account handling for training needs assessment.
• Meeting the Service KPIs defined for customer Services.
• Train team members and help them to handle irate customers along-with help them to Log relevant information in CRM where they need help.
• Responsible to handle Centre's Ambiance.
• Responsible to meet KPI's with the help of team members with strong Supervision.
• Daily & weekly audit of their activities and guide them/ Team where issue observed.
• Daily, Weekly & Monthly finance audit to their/ Team's Finance related activities.
• Ensure that all team members are update with current updates.
• Handle all GPRS configurations from backend team as well as handsets configuration personally.
• Responsible to handle all high profile customers personally and always gives them high priority services.
• Daily analysis of previous day's team’s activities and sharing with team accordingly.
• Helping to those team members whom behind to meet KPIs.
• Ensure that all team members are providing best services to our walked-in customers within KPI.
• Training, one to one session with those team members which lacking to meet daily/monthly KPIs.
• Handling all cash related issues with me.
• Stock management and issuance to team daily, weekly & on demand. Keep ensuring that all the stock entered in CRM with correct information.
Sales Promotion Officer and Assistant Field Manager - Pakheim Intel Pharmaceutical Company
2002 - 2005
Pakheim International Pharma Pvt (Ltd) is an ISO 9001-2008 Certified, cGMP Compliant Pharmaceutical Company engaged in the manufacturing of high quality medicines, at its own pharmaceutical units.
Job Responsibilities;
* Introduce products to Doctors within the area.
* I was responsible to meet monthly, quarterly and yearly targets within the assigned area.
* To maintain good relations with Doctors and Chemists, this helps me to boost the sale.
* Responsible to handle team and work with them to achieve the defined targets.
* Regular visit to other stations (Sahiwal, Arifwala, Burewala, Pakpattan) to check the team members and also develop liaison with Doctors, prescribers, Pharmacists, and Chemists to increase sales.
Honours And Awards
June 2008 : Got Promotion in Warid Telecom within the period of 2 years from starting of my services
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