Syed Muhammad Dawood Ali Shah
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Returns Specialist
Zones
MS Supply Chain Management
National University of Science & Technology, Islamabad (NUST)
Summary
My ambition for future is to be a productive employee and positively contribute towards the progress of logistics industry and supply chain network (SNO). I am more than assured that the level of education and knowledge that I possess is adequate to make me a suitable candidate. I intend to make the best use of my skills to enable value creation and innovative approach towards transforming the supply chain network and logistics department. In regard to my previous experience, I have hands-on experience with international coordination and management which will help in ensuring effective activities and related operations.
Experience
Returns Specialist - Zones
2018 - Present
Process client returns into stock using in house processing software.
Apply for supplier RMA (Return Merchandise Authorization) numbers.
Ensure where appropriate products are shipped to the supplier
Processing the goods out of stock before returning to supplier, using in house processing software
Develop and maintain good relationships with customers/manufacturers by most appropriate communication method (i.e. fax, email, telephone) to aid smooth operation of returns.
Transferring stock from bin to bin or warehouse-to-warehouse using in house processing software.
Familiarize and obtain a thorough understanding of in house processing software. (AX and MS Outlook)
Ensure goods are identified correctly prior to shipping.
Liaise with internal departments.
Arrange and co-ordinate collections and deliveries with different couriers.
Re-shipping goods to clients after goods have been sent away for repair on their behalf.
Provide support and assistance as required to meet the companies objectives, (i.e. picking, packing, invoicing, cycle counting, stock and stock takes).
To comply with Company Health & Safety policy and local safe working practices and instructions.
Honours And Awards
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