Deputy Manager, Recovery

Responsibilities & Context

Make a visit plan to contact the default accounts.

Make contact with relevant parties via phone calls/physical drive to establish their ability to pay.

Using various tracing methods to locate absconded clients.

Meet or exceed assigned daily, weekly, and monthly goals.

Involve local police stations and other local influential people to bring faster result.

Be persistent in calling and contacting debtors.

Monitor and resolve financial discrepancies.

Address questions, complaints, or suggestions.

Negotiate repayment and financial plans as needed.

Negotiating settlements by arranging clients’ payments over longer time span.

Follow-up on committed dates.

Update and review all default accounts to keep records of payments up to date.

Represent the company when legal action is needed.

Inform upper management and leaders when legal action is needed and in place.

Resolve legal matters and update records