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Safe House Assistant
Job Responsibilities
- Overall responsible for direct day-to-day operation of Safe House (maintenance, supplies, logistic support, etc.) with professional and customer-focus manner.
- Ensure RI Safe House to be safe, hygiene and friendly.
- Assist supervisor to ensure proper staff management of Safe House, includes assist in preparing monthly duty roster, monthly roster management and roster monitoring. Ensure Safe House to run 24/7 properly as per duty roster.
- Will be responsible to response, manage and support in emergency situation actively and sensitively.
- Ensure to register and discharge process, maintain the case file, necessary documentation and client feedback mechanism.
- Maintain case files and all other official files and records in appropriate manners.
- Support 24/7 care for residents by following shifting management.
- Arrange & facilitate daily appropriate activities to customer considering their age, gender and Cultural Sensitivity. Responsible for all clients overall wellness and ensure standard of care to the clients.
- Ensure food supply in Safe House, timely and appropriately, food stock management and maintain consumption record.
- Ensure other relevant supplies and stocks timely, need based distribution and up-to date record of Safe House inventory.
- Assist supervisees in overall Kitchen management.
- Assist supervisor to ensure all Procurement related processes for Safe House.
- Maintain relevant Financial procedures for Safe House.
- Update inventory and asset tracker monthly coordinating with SCO.
- Maintain necessary and good communication with other RI departments, Partner organizations, clients and co-worker.
- Direct and close supervise to Safe House Cooks, Cleaners, Drivers and Security guards. Assign staffs' responsibility and monitoring and follow up the regular activities.
- Arrange monthly meeting with the supervisees.
- Work on Performance appraisal for direct supervisees.
- Work on capacity building plan/s for supervisees (Cooks & Cleaners).
- Develop monthly work plan, assist supervisor to work on Monthly Report.
- Ensure recognized international best practices & RI key policies, Code of Conduct and the rules and regulations of Safe House Management.
- Program related responsibilities:
- Actively and appropriately response to different referral requests over Safe House Hotline.
- Ensure Safe House referral process: Admission, registration, and discharge process as per guideline.
- Assist other Safe House Assistants in Preparing and maintaining individual client's care plan. Held client meeting on regular basis and keep team updated.
- Arrange daily appropriate activities to customer considering their age, gender and culture sensitivity. Prepare session-activity plan for Safe House assistants with residents.
- Facilitate communication and transportation to customer to access to other services providers (includes referring agency, health facility, doctor, psychologist, etc.) when required.
- Ensure every resident in Safe House has met their needs and in healthy both physically and mentally.
- Responsible for all residents' overall wellness and ensure standard of care to residents.
For more info, please contact at hrcxb@ri.org
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