IT Administrator

We are looking for a competent IT Help desk administrator to provide fast and useful technical assistance on computer systems.

Handling Queries and resolving the basic technical issues of software.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance.
• Troubleshooting of employees workstations through diagnostic techniques.
• Help to meet the needs for computer hardware, software and networking tools.
• Work to develop, test, install, configure and troubleshoot computer hardware and software.
• Work to create proper documentation, diagrams and other detailed instructions to help other employees make the best use of new technologies.

Requirements:

• Proven experience as a IT Help desk administrator or other customer support role.
• Technical support with working knowledge of office automation products, databases and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field