Assistant Officer, Customer Communication (BRAC Seed and Agro Enterprise)

Job Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Collecting information from the customer and inputting this correctly and appropriately on the database.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Prepare weekly analytical report along with monthly, yearly and other reports & assignments.
• Develop an agriculture knowledge bank to support customer ( farmers, dealers & retailer) queries
• Must be capable to achieve monthly and other periodic targets of quality customer service
• Excellent Communication skill over the phone
• Sound Knowledge of essential software like MS Word, MS Excel, Email, etc
• Experience in Call Center in Agro based organization will get preference
• Good organizational and time-management skills for scheduling multiple tasks at a time
• Any other tasks as assigned by management from time to time

Employment Status

Full-time

Educational Requirements

• The candidate should have graduation (bachelor degree) in any indiscipline with minimum CGPA 2.50 or 2nd division/ class or equivalent result in all academic examinations from any approved institution.

Experience Requirements

• At least 1 year(s)
• The applicants should have experience in the following area(s):Customer Service