Technical Support Specialist- IT
Job Responsibilities
- An experienced technician responsible for providing IT site service support on core infrastructure and desktop technology standard to Company's operating environment.
- Provide core Infrastructure supports i.e., install & maintain both LAN/WAN to ensure 24X7 network availability.
- Implement, install and troubleshoot all sorts of network equipment (Router, Switch, Mux, MC etc), Radio, and fiber optic communications.
- Identify and provide solutions on the critical network and communications issues. Escalate to next level SMEs of IT Co-located team, Accenture, HCL etc. while applicable.
- Upgrade LAN and WAN (equipment rack) infrastructures to maintain Company standard.
- Deskside support both onsite and remote for desktop technologies, Windows Operating Systems, printers and Mobile Device Management including day-to-day services and support, troubleshooting, incident management, preventative and mitigative maintenance and change implementation.
- Provide IT hardware break-fix support for Company’s standard models and approved 3RD party hardware.
- VC equipment installation/ re-installation, maintenance and ensure their smooth operation during Video Conferencing meeting.
- Establish new LAN facility for new users/work station.
- Prepare and update all drawing documents for both LAN and FOC Link.
- Day to day maintenance support for both Business LAN and WAN to support OT/Cloud. Engineer & Network SME as required.
- Ensure the main and back-up power from UPS for all Network and Server equipment in operation.
- Establish the required Fiber Optic Link for business and 3rd party operation within the facility
- Coordinate with support service provider to ensure the FOC Backbone connectivity for business and 3rd party.
- Ensure the SCADA Link connectivity for PCN operation between Wellheads and Control Room and their maintenance.
- Install IPT, WLAN AP for any new request, ensure their serviceability and day to day maintenance (relocation, replacement, connectivity etc) support.
- Install VHF Base Radios in operational area and ensure their maintenance.
- Ensure the smooth operation for huge quantity of VHF handheld (W/T) radios and their maintenance and maintain inventory.
- Prepare documentation required for Management Of Change (MOC) process.
- Mobile Device Management infrastructure, mobile device, and mobility support per Company’s standard.
- Level 1 troubleshooting support on audio video system, projectors, speakers.
- Level 1 support on anti-virus and patching if local effort required.
- Timely escalate to next support levels.
- Level 1 support on the 3rd party Internet issues and request at the company premise.
- Adopt and respond to ITSM system in service delivery, incident management, and change management. Demonstrate proficiency in IT Service Management, ticket-based and SLA-based culture.
- Maintain IT asset inventory both hardware and software with data integrity and availability.
- Follow and enforce Information Protection (IP) Policy of the company.
- Maintain liaison with and follow directives set forth by the company’s IT Department.
Apply For This JOB
Industry :
Functional Area :
Management
Location :
SYLHET , BANGLADESH
Salary :
Negotiable
Gender :
Any Gender
Work Type :
Contract
Age :
23-28
Education :
Graduate
Years of Experience :
0-3
Apply By :
4 of Apr 2023
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