Sr. Manager/ Manager, Customer Support Operation

Job Responsibilities

• Develop and execute customer-oriented support services
• Ensure 100% quality customers service to customers and merchants
• Keep communication with different departments for solving customers problems
• Train, manage and control the call center agents
• Check customers' and merchants' information, validate and activate their accounts
• Ensure compliance as per regulator's guideline

Employment Status

Full-time

Educational Requirements

• BBA/ MBA from reputed local/international universities

Experience Requirements

• 5 to 8 year(s)

Additional Requirements

• Age at most 35 years
• Both males and females are allowed to apply
• Experience in similar role in Fintech or MFS industry will be an added advantage
• Good at interpersonal communication
• Performance oriented
• Outgoing personality with the ability to stay calm under pressure
• Good organizational skills
• Discreet, tactful, efficient and well organize
• Strong Team building and leadership skills
• Analytical ability
• Tech-savvy