Associate Manager Accounting

Job Description

Track and report Service Level Agreement (SLA)

Key point of contact for customer related activities

Responsible for preparing reports, presentations, etc. for the customer and management

Coaching and monitoring the team | Providing continuous feedback

Responsible to ensure that the team is updated on all process updates and participates in regular knowledge sharing interactions

To ensure effective training for new hires by the right SMEs

Assign the roles to the team members

Conduct periodic knowledge sharing activities and practices

Encourage knowledge sharing among the team

Responsible for people s growth and grooming

Responsible for performance review of the team

Adhere to Month End Closer/Year End Closer time lines

Goal setting and performance appraisal for the Team

Explore for continuous process improvements and share best practices across teams

Contribute to team metrics by achieving stated productivity and accuracy goals on a daily basis

MIS Reporting on in progress & Pending | Daily update on the execution of remedies agreed on for call reduction | Preparation of Pending Escalation File |Validation and Escalation of aged cases