DG - Assistant Manager - Banking Core Operations

Responsibilities

. Handle client operations with ease via exhibiting knowledge on retail, personal banking and commercial lending as a subject matter authority

. Balance the day-to-day operations and partner with transition, transformation for setting new operations

. Engage in new client pilots, solution and review processes for new opportunities.

. Lead and empower staff to deliver customer service perfection

. Use quality supervising data management system to compile and track performance at team and level.

. Responsible for getting team's people metrics in control and responsible for attrition.

. Agile in taking initiative and accountability for consistently achieving goals and delivering on expectations with an ease of adaptability to a dynamic work environment

. Prepares and analyzes internal and external quality reports for management staff review

. Participates in discussions cross-functional teams on process standardization, process improvements, system validation, customization, and integration of new tools and technologies

. Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards

Qualifications we seek in you!

Minimum qualifications

. Graduate (any stream), preferably Commerce

. Proven experience in banking sector and handled big teams as a TL with excellent partner and customer management.

Preferred Qualifications

. Excellent data analytics skills and knowledge of Banking Domain

. Good understanding of different types of Lending operations

. Good project management, documentation and process orientation skills

. Can generate interest and understanding of sophisticated areas through persuasive communication

. Good interpersonal and teamwork skills to work efficiently with different internal and external teams

. Good customer and partner management. Build excellent relations with customers. Must demonstrate and cultivate customer focus, collaboration, accountability, initiative and innovation

. High on personal integrity

. Proficiency with office tools like MS Word, MS excel & power point.

. Must be able to demonstrate high level of self-motivation, energy and flexibility

. Responsibility of people metrics delivery and Operations SLAs.