DG- Senior Manager- Banking

Responsibilities

Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning,

Utilization and Scheduling, productivity per person, Monitoring, Time management, SU, SOW, BCP, Reports, Dashboards, other deliverables as required

Implementing short/long term plans for achievement of process objectives.

Driving Continuous Improvement Initiatives

Develop and implement measurement systems and provide insightful analytics around the metrics.

Deep technical expertise and data orientation in Controllership, Management Information System and Service Delivery

Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, Raise issues proactively & build relationship, Understand customer issues proactively, fix to get the Set goals for the team and communicate goals on a regular basis

Coach & mentor people - Motivating team with excellent people touch

Productivity and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma.

Qualifications we seek in you

Minimum qualifications

Graduate (with any discipline)

Preferred Qualifications

MBA Preferred

Relevant experience in Inbound customer service

Banking background in cards and retail banking will be an added advantage

Excellent interpersonal & Management skill

Ability to work & communicate with people across organizational unit

Excellent analytical skills with ability to problem solving