Collections Coordinator

The Position

Jonas Software is seeking an energetic, independent and detail-oriented Collections Coordinator to join our Contour office. Our business is one in which building relationships and working with others on a team plays an important role. The position requires a skilled individual who has to be patient along with having great written communications and listening skills. This individual should have the confidence to speak with senior executives and colleagues. Driven to perform with negotiating skills, results-oriented and willing to do what it takes to get results. The candidate should also have excellent functional/technical skills with the capability to have composure at stressful times. If you are customer focused and are an enthusiastic energetic self-starter; extremely organized and do not let details slip through the cracks; and a collaborative individual, who likes to put forward suggestions and ideas on how to improve the status quo, then we are looking for you!

Job Responsibilities:

As an important member of our Finance team, the candidate will:

Deal with collection issues escalated from the customer and customer care including negotiating payment plans if required

Manage customers on support hold

Reporting weekly and monthly for attrition and AR balances (for example) to department management

Manage all A/R meetings with other departments and follow up on tasks agreed to in meetings – this includes preparing all documentation for the meetings

Prepare the allowance of doubtful account provision quarterly and prepare required reporting

Prepare detailed statements of account for customers on request

Investigate NSF payments as seen on online banking software, including calling the bank and/or customers.

Collect overdue accounts over 30 days for all companies, this includes updating the client file with detailed call results and escalating if required

Approve and apply credits on customer accounts

Reconcile customer accounts as requested

Cash Posting to various Business Units

Other duties as required

Qualifications:

Bachelors degree or equivalent.

Previous B2B collections experience of at least 3 years

Excellent communication skills

Ability to work under tight deadlines and meet performance targets as established by management

Have successfully completed intermediate level courses in Accounting

Strong Skills and experience in MS Office Excel

Solid administrative and organizational skills with ability to adjust and respond professionally to changing priorities and ad hoc issues

Excellent analytical and problem solving skills

Experience with Great Plains accounting software an asset

Exciting Benefits we offer:

Market-leading Salary

Medical Coverage – Self & Dependents

Parents Medical Coverage

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Profit Sharing Plan [Tenured Employees Only]

Life Benefit

Child Care Facility

Company Provided Lunch/Dinner

Professional Development Budget

Recreational area for in-house games

Sporadic On-shore training opportunities

Friendly work environment

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